Terms and Conditions

Who runs Crocoslots Casino

The company behind Crocoslots Casino is Metlait SRL, incorporated in Costa Rica (registration number 3-102-911867). Our licence, no. 0000064, comes from the Tobique Gaming Commission. English is the official language of our rules, and the English version prevails if a translation differs.

Accepting the rules

You accept our General Terms and Conditions when you create an account and use Crocoslots Casino. They also bind you to our Privacy Policy, Bonus Policy and Responsible Gaming Policy. If you do not agree, you must not use our services. We may update the rules at our discretion and aim to tell you about major changes by e-mail, so check this page regularly.

Who can play

• You must be 18 or older, or older still if the legal gambling age where you live is higher.
• You may only play if online gambling is legal where you live, and checking that is your responsibility.
• Real-money play is closed to residents of the countries on our restricted list.
• Using a VPN to get around geographic restrictions is prohibited and can lead to the confiscation of winnings.
• Some games are not available in every country because of provider restrictions. NetEnt and Amatic games are not offered to players in Australia.

Your account

Each person may hold one personal account. Accounts that share a residential address, household, IP address or device count as duplicates, and we may close them, cancel pending withdrawals and confiscate winnings. Keep your login details to yourself and never let anyone else, including a minor, use your account. The account is for your personal entertainment only, so renting or selling access is not allowed.

Verification

We may check your identity at any time. Expect to provide a government-issued photo ID, proof of address such as a utility bill or bank statement, and on request proof of your payment method. We may also call you or ask for a video check. Before you play with BTC, valid ID is required and deposits and bets stay blocked until we have verified it. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, your account is locked and the withdrawal is cancelled.

Deposits and withdrawals

• The minimum deposit and the minimum withdrawal are €20 or the equivalent. The maximum depends on the payment method.
• Deposits must come from an account in your own name. Winnings from a third-party deposit are confiscated and the deposit goes back to its owner.
• Each deposit must be wagered three times before those funds can be withdrawn.
• We aim to process withdrawals within 72 hours of approval, and bank transfers take up to 3 business days.
• Withdrawals are capped at €2,500 per day, €5,000 per week and €20,000 per month unless a promotion says otherwise.
• Our internal operating currency is EUR, so bank conversion can change an amount slightly.

Inactive accounts

An account with no login or play for 12 months in a row is inactive. From the next month we may charge a dormancy fee of €20 a month, or the whole balance if it is lower, until the balance reaches zero or you log in and place a bet.

Fair play

Collusion, bots, chargebacks on legitimate deposits, false claims and the use of software errors are treated as fraud. In that case we may suspend or close the account, void winnings and confiscate the balance. Promotion abuse voids bonuses, free spins and winnings.

Complaints and disputes

Our support team handles complaints first and escalates them inside our organisation when needed. If you are not satisfied with the result, you can take the matter to EGIS, an independent ADR body working under the rules of the Tobique Gaming Commission. Our server records decide disputes about game results. Claims must be filed within one year, and disputes are settled by arbitration in Costa Rica.